Can my family share one subscription?
No. A Condei account belongs to one person, and so does a Condei Nor subscription. Each person needs their own. Family Sharing isn’t offered.
Is there a Windows app, or a web version?
No. Condei is for iPhone, iPad, Mac and Android, and Condei Nor syncs between those. There is no Windows app and no web app.
Which sign-in method should I use?
The one you chose when you created your account — Apple, Google, a passkey, or an email and password — on every device. Condei never merges accounts, even when the email address matches, so signing in a different way won’t find your notes.
I subscribed on my iPhone. Does it work on Android?
Yes. One subscription works on every platform. It’s managed in the store you bought it from, and the other platform’s app won’t ask you to pay again.
How do I cancel?
In the store you subscribed through. On iPhone or iPad: Settings › your name › Subscriptions. On a Mac: in the App Store, under your account’s subscriptions. On Android: Google Play › Payments & subscriptions › Subscriptions. Cancel at least 24 hours before the trial or the current period ends, or the next one is charged. Deleting the app doesn’t cancel it.
Can I have the free trial more than once?
No. The 1-month trial is once per person, on the annual plan, whichever store you use. The monthly plan has no trial.
Can I pay the annual plan monthly instead?
On an iPhone, iPad or Mac running iOS or macOS 26.4 or later, yes: Apple lets you pay the annual plan as 12 monthly payments of £2.99 / $2.99 / €2.99 (£35.88 / $35.88 / €35.88 over the year) instead of one yearly payment. There’s no free trial on this option. Apple doesn’t offer it everywhere — it isn’t available in the United States or Singapore — and Condei only offers it where Apple does, on an Apple device. It isn’t available on Android. Cancelling stops it renewing after the 12th payment; it doesn’t cancel the months you still owe if you cancel partway through.
Is there a free version of Condei Nor?
No. The free vaults — iCloud Vault on Apple devices, Local Vault with Google Drive backup on Android — are the free Condei. Condei Nor pays for the server that carries your notes between platforms.
Do the people I share with need Condei Nor?
No, to read. Yes, to edit. Anyone can open a note you share with a free Condei account; editing it needs their own Condei Nor.
What happens when I reach 5 GB?
New uploads are refused until you make room, and everything already synced stays exactly as it is. Nothing is deleted to make space.