Terms of Service

1. What Condei is

Condei is a notes app for iPhone, iPad, Mac and Android with a sync service behind it. The apps and a Condei account are free. Condei Nor is an optional paid subscription that adds sync across all your devices, Apple and Android together, and more storage (section 7). Your notes, titles, tags, folders and attachments are encrypted on your device before they reach us. We store and move the encrypted copies between your devices.

By creating an account you agree to these terms and to our Privacy Policy.

2. Who can use it

You must be at least 16 years old, and able to enter into a contract where you live. One account belongs to one person.

Condei is offered on the App Store and Google Play in every country except France.

One account has exactly one sign-in method — Sign in with Apple, Sign in with Google, a passkey, or an email address and password. Not every method is offered on every platform yet, and the app tells you which are available to you. Accounts cannot be linked or merged, and we will not attach a second sign-in method to an existing account, because matching accounts by email address is a known way for attackers to take them over. If you signed up with Apple and later try to sign in with Google, you will be told which method the account uses.

3. Your account, and the part only you can do

Condei is built so that we cannot read your notes. The direct consequence is that we cannot get them back for you either.

You are responsible for keeping at least one way to unlock your notes. That means any one of:

• a device already signed in to your account,
• your recovery code,
• your account password, if you set one.

We ask you to save a recovery code when you create your account, and we will not let you finish setup without confirming you have it. It is shown once. We never see it, never store it, and cannot show it to you again. If you want a new one — for example because it may have leaked — you can replace it from a device you trust by rotating your master key, which also signs every other device out.

If you lose every one of them, your notes are permanently unreadable. Not by you, not by us, not by anyone. There is no support procedure, no identity check and no override that changes this. In that situation the app can start you a fresh, empty set of notes on the same account, and the old encrypted data is discarded, because nobody could ever have read it.

Resetting your password lets you sign in again. It does not unlock notes that were already there — only your recovery code or another of your devices can do that.

You are also responsible for keeping your devices secure. Anyone with an unlocked device of yours, or with your recovery code, can read everything.

4. What we cannot moderate

Your content is end-to-end encrypted, so we cannot read, scan or moderate it, and we do not try. When someone reports misuse, or we detect abuse, we act on how an account is used, not on what it contains — for example repeated automated sign-ups, abuse of storage, or attempts to break into other accounts.

Where the evidence about an account's behaviour supports it, we may limit its storage or suspend it. A suspended account can still be deleted by its owner, and its owner can still ask for a copy of the data we hold.

You agree not to use Condei to attack, overload or probe the service or other people's accounts, to get around its rate limits or quotas, or to do anything unlawful. You keep ownership of everything you write. You give us no licence over it beyond the technical one we need to store and transmit the encrypted bytes on your behalf — and since we cannot read them, no broader licence would mean anything.

5. Sharing, profiles and usernames

Sharing a note or folder. You can share a note or a folder with up to three other people, by their @username or their email address, and choose whether each can edit or only view. Shared notes are end-to-end encrypted like the rest of Condei: the people you share with can read them, we cannot. The person who shares is the owner. The owner can remove someone, change what they can do, or stop sharing; a member can leave, and can keep a copy of what they could see when they do. When an owner stops sharing, members have 7 days to keep a copy. Sharing is part of Condei Nor: the owner needs it to share, and anyone who edits a shared note needs it too; anyone you invite can view on a free Condei account. If the owner's Condei Nor ends, the shared note becomes read-only for everyone in it until they resubscribe or stop sharing, and nothing you shared is deleted because of it.

Your profile. A name, an @username and, if you want, a photo are how other people see you. They are not end-to-end encrypted, because we need them to show you to the people you share with; the Privacy Policy (section 2.4) says exactly who sees them. Only use a name, username or photo that is yours to use, and that you would be comfortable with the people you share with seeing.

What is not allowed. Do not use Condei, or a profile, an invitation or a shared note, to:

• pretend to be another person, a company, or Condei itself, or choose a name, username or photo meant to mislead people about who you are;
• harass, threaten or abuse anyone, or keep inviting someone who has blocked you or ignored you;
• send spam, unsolicited bulk invitations or advertising, or invite people you have no reason to expect will want to hear from you;
• share anything unlawful, or anything that sexualises children, with anyone.

A few usernames, such as those that look like Condei or its staff (condei, support, admin, staff and similar), are reserved and cannot be taken. We may reclaim a username that has been taken in breach of that.

Blocking and reporting. You can block anyone who invites you: their invitations stop reaching you and your profile shows as not found to them. Next to it is Report @username, which tells Condei staff about that account. A report carries who you are reporting, a reason you pick and anything you choose to add. It never contains the contents of any note; we cannot read them, and we will not ask you to send them. Reporting is how we learn about misuse, and the Privacy Policy says how long reports are kept.

What we may do. As with everything in section 4, we act on how an account is used, not on what is in its notes. If a profile or sharing breaks these terms we may reset a name or username, remove a photo, stop an invitation, suspend an account's ability to share, or stop a share. When we do, we record it and tell the account owner by email. A suspended account can still be deleted by its owner, and the owner can still ask for a copy of the data we hold.

6. Limits

The service enforces the following, which we may change with notice:

If you go over your storage quota, new uploads are refused and existing notes stay where they are; delete something or move content into fewer attachments. Sync requests are rate limited per device and per account so that one client cannot degrade the service for everyone.

7. Condei Nor

What it is. Condei Nor is a subscription to our sync service. It syncs your notes between every device you sign in on — iPhone, iPad, Mac and Android together — and gives your account 5 GiB of encrypted storage on our server. Everything else in Condei, including every writing feature, stays free without it. One subscription belongs to your Condei account, not to a phone, a store or a sign-in method, so it works on every platform wherever you bought it.

Plans and price. There is a monthly plan and an annual plan. The price, in your currency and with any taxes, is shown by the App Store or Google Play before you confirm; that is the price you pay. The annual plan starts with a one-month free trial, once per person. If you do not cancel before the trial ends, the annual price is charged when it does.

Monthly with a 12-month commitment (Apple only). On an iPhone, iPad or Mac running iOS or macOS 26.4 or later, the annual plan can also be paid as 12 monthly payments instead of one yearly payment — £2.99 / $2.99 / €2.99 a month, £35.88 / $35.88 / €35.88 in total over the 12 months. There is no free trial on this option. Apple does not offer it in every country — it is not available in the United States or Singapore — and the app only offers it where Apple does. Cancelling it stops it renewing after the 12th payment; it does not cancel the payments still owed. If you cancel partway through the 12 months, you keep paying monthly until all 12 payments are made, same as Apple's own terms for this plan.

Buying, renewing and cancelling. You buy Condei Nor through Apple's App Store or Google Play, and that store takes the payment under its own terms. We never see your card or payment details. A subscription renews automatically at the end of each period until you cancel it. Cancel in the subscription settings of the store you bought it from; cancelling stops the next renewal, and you keep Condei Nor until the end of the period already paid for. Deleting your Condei account cancels a Google Play renewal for you; an App Store subscription can only be cancelled in your Apple account settings, and the app tells you so when you delete.

Refunds. Because the store takes the payment, refunds are made by Apple or Google under their policies — ask them through the store you bought from. This does not affect any right to cancel or to a refund that the law where you live gives you. If you are unsure where to turn, email support@condei.app and we will help. See the Refunds and Cancellation page for how to ask each store, and your UK cancellation right in detail.

Price changes. If we change the price of a plan, the store tells you before the new price applies to you, and you can cancel before it does.

When it ends. If your subscription ends — you cancel, a payment fails after the store's grace period, or a purchase is refunded — your account carries on as a free account. We do not delete your notes because a subscription ended. Your devices keep everything they hold. Sync carries on between the devices of the family your account started on (Apple, or Android); devices of the other family can still download your notes for 90 days, then stop receiving them. If your account holds more than a free account's storage allowance, new uploads are refused until it is back under it. Subscribing again restores everything.

8. Deleted notes, and deleting your account

A note you delete goes to Trash and stays recoverable there for 30 days. After that your app removes it, and the record of the deletion is kept on our server for 30 days so that your other devices — including one that has been offline — learn it is gone.

You can delete your whole account at any time from Settings → Account → Delete account, or, without the app installed, at https://api.condei.app/account/delete, which confirms by email. Exactly what is erased and when is set out in account-deletion.md and section 8 of the Privacy Policy. In summary: your sign-in, email address and encryption keybag go immediately, and your encrypted data is hard-deleted within 30 days. Deleting the keybag alone makes any remaining copy permanently unreadable.

9. Availability, and what we do not promise

We aim to keep Condei running and your data intact, but we do not promise uninterrupted or error-free service. We may take the service down for maintenance; the account-deletion page stays up even then. We may require you to update your app to keep using the service.

Condei's apps work offline. Your notes live on your devices, and syncing is a convenience on top of that — please keep your own backups. We provide the service "as is" and, to the extent the law allows, make no warranties of merchantability, fitness for a particular purpose or non-infringement.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, and to the extent the law allows, we are not liable for indirect or consequential loss, for loss of profits or business, or for loss of data where you have not kept a copy you could restore from. Our total liability to you in any twelve-month period is limited to the greater of what you have paid us in the previous twelve months, or £100.

10. Suspension and ending the agreement

You can stop using Condei and delete your account at any time.

We may suspend or close an account that breaks these terms, that we are legally required to act on, or whose behaviour is harming the service or other users. We will tell you and record why, unless a court order forbids us from telling you. A suspended account can still be deleted by its owner and can still ask for a copy of its data.

If we ever shut the service down, we will give you reasonable notice so that you can keep your notes — which, being on your devices already, do not depend on us to exist.

11. Changes to these terms

We may update these terms. If a change is material we will tell you in the app and update the effective date. If you do not accept a change, delete your account; continuing to use Condei means the new terms apply.

12. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If you are a consumer, this choice of law does not take away any protection that the mandatory consumer-protection law of the country where you live gives you, and you may bring a claim either in the courts of England and Wales or in the courts of the country where you live.

13. If you got the app from Apple's App Store

This agreement is between you and us alone. It is not with Apple, and Apple is not responsible for Condei or its contents.

Your licence to use Condei on an Apple platform is a non-transferable licence to run it on Apple-branded products that you own or control, as permitted by the Usage Rules in Apple's App Store terms.

We alone are responsible for support and maintenance. Apple has no obligation to provide either.

If Condei fails to conform to any warranty we give, you may tell Apple, and Apple will refund what you paid for it, if anything. To the extent the law allows, Apple has no other warranty obligation, and anything else arising from a failure to conform is ours to deal with.

We, not Apple, are responsible for dealing with any claim about Condei — including product liability, any failure to meet a legal or regulatory requirement, and claims under consumer protection or privacy law — and for investigating and defending any claim that Condei infringes someone else's intellectual property.

By using Condei you confirm that you are not in a country subject to a United States government embargo, or designated by the United States government as supporting terrorism, and that you are not on any United States government list of prohibited or restricted parties.

Apple and Apple's subsidiaries are third-party beneficiaries of this agreement, and Apple has the right to enforce it against you.

14. If you got the app from Google Play

This agreement is between you and us alone. It is not with Google, and Google is not responsible for Condei, its content, or for supporting or maintaining it — we alone are.

Your use of Google Play itself, including how you buy anything through it, is governed by Google Play's own Terms of Service, which you agreed to separately when you set up your Google account or first used Google Play.

Who you are buying from. Depending on where you live, Google — or a payment processor Google uses — may be the seller of record for a purchase you make through Google Play, rather than us. Where that is the case, Google Play's own refund policy applies to that purchase (typically a short window after buying, during which Google can refund it directly); after that window, or where we are the seller of record, we deal with it, within the limits this agreement and the law set out. See the Refunds and Cancellation page for how this works in practice.

Nothing here limits any right you have against us under these terms, or under the law of the country you live in.

15. Contact

Email: support@condei.app

16. Business details

This information is provided under the Electronic Commerce (EC Directive) Regulations 2002 and the Companies Act 2006 (trading names).

Trading name: Condei
Operated by: Cristian Scutariu, a sole trader
Address for service: 128 City Road, London, EC1V 2NX, United Kingdom
Email: support@condei.app
VAT number: not registered for VAT